Refund Policy
Refund Policy – RuyaTreasures
At RuyaTreasures, we are dedicated to delivering high-quality digital designs. Your satisfaction matters to us, and we’re always here to assist if you encounter any issues.
📥 Digital Products
All of our products are digital downloads.
Due to the nature of digital files, all sales are final once a file has been downloaded.
We are unable to offer refunds or exchanges for:
- Change of mind
- Accidental purchases
- Incorrect file selection
⚠️ Issues With Your Order
If you experience any problems with your purchase, we’re here to help.
This may include:
- Corrupted or damaged files
- Incorrect file received
- Download issues
Please contact us within 7 days of purchase, and we will resolve the issue as quickly as possible.
✅ Refund Eligibility
Refunds will only be issued in the following cases:
- You received the wrong file
- The file is defective and cannot be fixed
- A technical error occurred on our side
To help us resolve your issue efficiently, please include:
- Your order details
- A brief explanation of the issue
- Screenshots (if applicable)
🔁 Replacements & Support
In most cases, we will:
- Send a corrected file
- Provide a working replacement
- Assist you step-by-step until the issue is fully resolved
Our goal is to ensure you receive a file that works perfectly and meets your expectations.
📩 Contact Us
If you have any questions about this Refund Policy or need assistance, feel free to reach out:
RuyaTreasures
📩 ruyatreasures@gmail.com
Best wishes,
Ruya | RuyaTreasures.com